Yes, all of our flowers were once fresh and real, and have undergone a natural drying process. They are then treated with natural glycerin and dye to preserve their vivid colors and beauty.

With proper care, our dried and preserved florals will last for years. No water is needed—just keep them out of direct sunlight and away from high humidity. While it’s normal for them to shed a bit over time, following these tips will help keep your arrangement looking fresh.

For more details on how to keep your dried florals looking like new please visit our FLEUR CARE page.

At Silk and Fleur, we take pride in crafting custom arrangements that you'll cherish for years. Simply fill out our custom design form here. If you need any additional assistance, feel free to contact one of our floral specialists at silkandfleur.com.

Unfortunately, we do not offer refunds or returns.

Please refer to our returns policy page for more information on returns, exchanges, and refunds.

Yes, we deliver! Just place your order online and select your delivery date at checkout. We’ll bring our beautiful blooms right to your door, making it easy to send any of our arrangements to anyone, anywhere.

After placing your order, you'll receive a confirmation email with your order number. Your arrangement will go into production, which typically takes three to five business days.

Orders placed outside business hours will start production the next business day.

Once your order is ready to ship, you’ll get a shipping confirmation email with tracking information. Shipping time usually ranges from one to three business days, depending on your location.

Yes, you can order online and pick up in-store! Just select the in-store pick-up option at checkout and visit us during our business hours to collect your order.

Bring your order confirmation with you for an easy and efficient pickup experience.

You’ll receive a "ready for pick-up" confirmation email as soon as your order is complete and ready for pick-up.

We offer various shipping options at checkout for your convenience. For detailed information on our shipping policies, please visit our shipping policy page.

Yes, we do! If you need a rush order, please email us at silkandfleur@gmail.com, and we’ll do our best to accommodate your request.

We are always here to help!

Chat with us at silkandfleur.com or fill out our questions/concerns form here.